Product & Platform Monitoring Lead

About Us:

At ClarityPay, we're redefining the point-of-sale credit market to bring more value to merchants. Based in NYC and Atlanta, our fast-growing fintech empowers large merchants with configurable “Pay-Over-Time” tools— including monthly installments, BNPL, and revolving products. We solve complex credit challenges with speed, precision, and intelligence—combining deep expertise with advanced tech to deliver better outcomes, every time.

Our clients rely on us to help them serve their customers, grow, and build loyalty. Our values guide everything we do: we put merchants first, stay data-driven, always know the why, learn relentlessly, and win together as a team. This clarity of purpose fuels our commitment to delivering exceptional customer experiences at speed and scale.

Role Overview

Product & Platform Monitoring Manager to ensure the reliability, performance, and operational health of our fintech products and underlying platforms. This role sits at the intersection of Product, Engineering, Risk, and Operations, owning end-to-end monitoring of customer journeys, transaction flows, APIs, and third-party integrations.

Proactively detect issues, lead incident response, and translate platform signals into actionable insights that improve customer experience and platform stability.

Key Responsibilities

Product & Customer Journey Monitoring

- Monitor end-to-end customer flows (onboarding, underwriting, payments, disbursements, repayments).

- Define and track product health metrics such as conversion rates, approval rates, payment success, and drop-offs.

- Identify customer-impacting issues and coordinate timely resolution and communication.

Platform & Technical Monitoring

- Own real-time monitoring of APIs, services, and third-party integrations.

- Track availability, latency, error rates, and transaction throughput.

- Partner with Engineering to define SLIs, SLOs, alerts, and escalation paths.

Incident Management

- Lead incident detect...