Product Solutions Analyst - CRM, Leasing, Resident (Weekends) | Housing
About EliseAI
At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
- Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
- Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.
About The Role
EliseAI’s Customer Support team are subject matter experts responsible for solving issues and answering questions for our customers. Our Support Analysts possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The Support team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.
Job Type: Full-time, Non-Exempt (eligible for overtime pay)
Work Schedule: Thursday through Monday (schedule may vary based on business needs) to provide coverage during peak support times.
Work Location: Onsite in our Midtown South NYC office
Key Responsibilities
- Provide tier 1 and tier 2 technical support to clients via Zendesk, our ticketing system, ensuring timely resolution of issues
- Investigate, troubleshoot, and fix complex technical issues and escalate to appropriate internal teams when necessary
- Maintain...