Product Technical Support Analyst

The Product Technical Support Analyst at WPP Media plays a crucial role in ensuring the seamless operation of media and investment applications within the organization. This position is integral to the Local Systems Team for North America, focusing on providing technical support and promoting the effective use of various applications. WPP Media, as part of WPP, is a global leader in media investment, committed to leveraging technology to drive creative transformation and deliver exceptional outcomes for clients.

Key responsibilities include championing and promoting applications within the region, gathering user requirements to inform service and project teams, performing root cause analysis on product issues, and providing comprehensive documentation and training for new releases. The analyst actively participates in user acceptance testing, develops end-user training materials, leads training sessions, assists teams throughout the implementation process, and contributes to the end-user support portal.

The ideal candidate possesses a minimum of 5-7 years of relevant experience, excellent client-facing and communication skills, and proficiency with SharePoint Online and Office 365 services such as PowerApps and Power Automate. A proactive mindset, strong customer service orientation, and the ability to manage multiple tasks while maintaining attention to detail are essential. Advanced English language skills are required, and familiarity with SQL, business intelligence products like Power BI or Tableau, and development methodologies is advantageous.

WPP Media offers a dynamic work environment that values creativity and collaboration. Employees have opportunities to engage in transformative projects at a global scale, with access to a network of over 115,000 professionals across 110 countries. The company promotes a culture of continuous learning and development, providing resources and support for career growth.