Project Lead, Payroll

Hi, Future Homie!

At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.

We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in?

 📍Your Impact Starts Here

We’re looking for a Project Lead who will own the process of ensuring that our customers are up and running with Homebase Payroll. You will work with small businesses to understand their payroll needs and work closely with sales to gather required information to ensure an accurate and compliant implementation. You will own the onboarding process. You will own this process from start to finish, including helping the customer run their first payroll with Homebase. You will work in tandem with an Onboarding Implementation Specialist who will be responsible for the technical tasks, along with YTD and Demographic loads.

These are the key ways you’ll contribute and create impact in this role:

- Own the end-to-end payroll implementation experience — you're the customer's primary point of contact from kickoff through first payroll run, keeping projects on track and on timeline

- Collect and reconcile complex customer data including business entity details, employee demographics, and YTD payroll records from prior providers

- Train customers on Homebase Payroll, ensuring they leave onboarding confident and self-sufficient

- Investigate and resolve customer payroll questions by researching regulations, troubleshooting system issues, and partnering cross-functionally when needed

- Collaborate with Sales to address implementation blockers that require customer follow-up

- Surface product feedback and partner with Product and Engineering to improve customer-facing functionality and internal tooling

- Maintain clean, accurate...