SMB Product Specialist, Core
Hi, Future Homie!
At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.
We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in?
As a Product Specialist on our Customer Experience team, you'll help thousands of small business owners confidently use Homebase to run better businesses every day. You'll combine deep product expertise with curiosity, empathy, and problem-solving to guide customers through questions, remove friction, and help them get the most value from our Core platform—including scheduling, time tracking, team communication, hiring, and HR tools.
Every interaction is an opportunity to build trust, strengthen customer confidence, and create advocates for Homebase.
📍Your Impact Starts Here
The Customer Experience team exists to help our customers succeed—not just solve issues.
As a Product Specialist, Core, you'll become a trusted product expert who empowers customers to confidently navigate Homebase and make informed decisions for their teams. You'll balance product knowledge with empathy, helping customers achieve outcomes while sharing insights that continuously improve our product and customer experience.
You'll also embrace AI-first ways of working, using modern tools and automation to improve customer experiences, increase efficiency, and continuously evolve how work gets done.
These are the key ways you’ll contribute and create impact in this role:
- Delivering exceptional customer experiences across chat, email, and phone while providing timely, accurate product guidance.
- Becoming a trusted expert in Homebase's Core platform, including Scheduling, Time Tracking, Team Communication, Hiring, HR, and related workflows.
- Identify opportunities to intr...