Senior IT Support Analyst-Warsaw HUB
Clifford Chance, a leading global law firm, is seeking a Senior IT Support Analyst for its Warsaw Hub. This role is integral to the firm's OneEurope and Global Technology organization, combining hands-on local support with senior-level technical expertise. The position offers an opportunity to work closely with regional and global technology teams, contributing to the firm's commitment to technological innovation and operational excellence.
In this role, the Senior IT Support Analyst will provide high-level support for complex incidents and service requests, ensuring ownership until resolution. They will offer in-depth advisory support on Core Technology and Legal Technology applications, train and mentor local IT Support Analysts, and act as a senior "power user" for technology adoption within the office. Additionally, the analyst will deliver concierge-style support through various channels, proactively analyze user needs to recommend productivity-enhancing tools, and advise confidently based on incomplete information.
The ideal candidate will have a strong background in IT support, with experience in handling complex technical issues and providing high-level user support. Proficiency in Core Technology and Legal Technology applications is essential, along with the ability to mentor and train junior staff. Excellent communication skills, a proactive approach to problem-solving, and the ability to work collaboratively with regional and global teams are also required.
While specific compensation details are not provided, Clifford Chance offers a competitive salary and benefits package, including opportunities for professional development and career advancement within the firm.
Joining Clifford Chance's Warsaw Hub means becoming part of a high-performing culture recognized globally for its work and the advantage it creates for world-leading clients. The firm focuses on delivering operational excellence with dedicated support in areas such as Finance, Legal and Executive administration, Risk and Compliance, Business Development, Branding, Marketing, and Communications.