LaunchDarkly is seeking a Senior IT Support Engineer to lead and enhance IT support operations within their Oakland office. This role focuses on designing scalable, automated systems to improve employee support and overall operational efficiency.

Key responsibilities include managing end-to-end IT support for the Oakland hub, resolving complex technical issues, and improving onboarding, offboarding, and device lifecycle processes. The engineer will also identify recurring support patterns and implement AI-driven automation solutions to enhance service delivery.

Candidates should have over 8 years of experience in IT support within SaaS or high-growth environments, with a proven track record in process improvement and automation. Experience with AI tools to optimize support workflows is highly desirable.

The position offers a competitive salary, with pay ranges based on geographic zones. For the San Francisco/Bay Area, the range is $121,800 - $167,530. Additional benefits include Restricted Stock Units (RSUs), health, vision, and dental insurance.

Senior IT Support Engineer

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