Senior IT Support Engineer
MrBeast, the world's most-watched individual, is seeking a Senior IT Support Engineer to join their dynamic team. This role offers a blend of onsite and remote IT support, focusing on troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring a seamless technology experience for production, creative, and corporate teams. The position is based in New York, NY.
As a Senior IT Support Engineer, you will provide comprehensive support across macOS and Windows environments, configure and deploy laptops, desktops, mobile devices, and peripherals for new and existing employees, and troubleshoot software and hardware issues, including core business applications such as Google Workspace, Slack, Zoom, Adobe, DocuSign, and Otter.ai. Additionally, you will maintain conference room systems, digital signage, printers, and other collaboration tools, assist in WiFi and network deployments across campus, studios, and remote production locations, and support campus network infrastructure, including tracing, patching, and maintaining ethernet/fiber cabling.
The ideal candidate will have over four years of IT support or administration experience in a mid-to-large organization, with strong troubleshooting skills across hardware, software, and networking. Excellent communication skills are essential, as is the ability to explain technical solutions to non-technical users. Proficiency in Google Workspace or Microsoft 365 administration, solid understanding of networking concepts (DHCP, DNS, VPN, VLANs), and experience managing MDM platforms (Jamf, Intune, Kandji, FleetDM) are required. Certifications such as CompTIA A+, Google IT, Apple ACMT, Microsoft 365, or Cisco CCNA are preferred.
Compensation for this role ranges from $100,000 to $130,000 annually, including bonuses, benefits, and equity. Benefits include competitive salary, generous medical (Blue Cross Blue Shield), dental, vision, and company-paid life insurance, company contributions to employee Health Savings Accounts (HSA), 401k plan with Safe Harbor company-matching, flexible vacation policy, paid company holidays, company-provided technology package, and relocation assistance where applicable, including travel and company-provided housing for the first 90 days.
MrBeast is redefining entertainment and storytelling on a global scale, with every piece of content reaching millions and influencing culture in real time. Joining the team offers the opportunity to lead in creating impactful moments across every screen.