Senior Live Support Consultant
Ozow, a leading fintech company based in South Africa, is seeking a Senior Live Support Consultant to join their dynamic team. Established in 2014, Ozow specializes in providing automated Electronic Funds Transfer (EFT) payment solutions, enabling secure and instant bank-to-bank transactions for consumers and merchants. The company is dedicated to making payments more accessible, secure, and convenient, fostering a culture of innovation, diversity, and inclusivity.
In this role, the Senior Live Support Consultant will serve as the first point of contact for customers across various support channels, including voice, email, chat, and WhatsApp. Responsibilities include investigating and resolving payment-related queries, ensuring timely and accurate resolutions, and maintaining ownership of issues throughout the process. The consultant will also be expected to meet and exceed customer satisfaction targets, manage workload effectively in a 24/7 shift environment, and adhere to internal processes and compliance standards relevant to the payments industry.
Candidates should possess a Grade 12 (Matric) certificate or equivalent, with a minimum of 5 years of customer experience in an international support center environment and at least 3 years working across an omni-channel support environment. A solid understanding of the South African payments landscape is essential, and experience in a card payment environment is advantageous. Intermediate computer literacy, excellent written and verbal communication skills in English, and previous experience working with Salesforce are also preferred.
While specific compensation details are not provided, Ozow offers a competitive salary package commensurate with experience. Benefits and perks include flexible working hours, opportunities for professional development, and a collaborative work environment that encourages innovation and growth.
Ozow is committed to fostering a culture of innovation, diversity, and inclusivity. The company offers opportunities for professional development and growth, encouraging employees to push the boundaries of what's possible in the fintech sector. Joining Ozow means becoming part of a team dedicated to making a positive impact on the world through accessible and secure digital payment solutions.