Senior Manager Application Support
Wilson Elser, a leading national law firm with over 1,400 attorneys across 46 offices, is seeking a Senior Manager of Application Support to join their team in New York, New York. This role reports directly to the Director of IT Service Management & Governance and serves as a strategic operational partner within the IT department. The Senior Manager will oversee critical practice-of-law software products and related legal technologies, ensuring their reliable, secure, and user-focused operation.
In this position, the Senior Manager will lead daily application support and incident management for essential software platforms, including Intapp, iManage, Box, Litera Create, Logikcull/Reveal, Microsoft 365, document automation, and workflow platforms. Responsibilities encompass managing a team of supervisors, technical support analysts, and system administrators, coordinating with software vendors and internal stakeholders on system updates and integrations, and monitoring system usage to identify areas for improvement. The role also involves partnering with Security and Risk teams to maintain compliance and supporting data privacy and information security requirements.
Ideal candidates will have experience supporting or managing critical practice-of-law platforms and a background in managing hybrid, cloud-based, and legacy/on-premises enterprise systems. Proficiency in deploying and supporting document automation and low-code workflow platforms, along with familiarity with legal-industry best practices and data governance frameworks, is essential. Strong organizational and communication skills, a servant-leadership mindset, and the ability to lead through ambiguity and change are crucial. A Bachelor’s Degree in IT, Computer Science, or a related field, or equivalent work experience, is required.
Wilson Elser offers a competitive salary and benefits package designed to support employees both professionally and personally. Compensation decisions consider factors such as experience, education, certifications, geographic location, and market demands. Benefits include a 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance.
The firm is committed to fostering a culture of collaboration, innovation, and mutual respect. Wilson Elser has been recognized among the top 100 law firms by The American Lawyer and ranked #30 in the National Law Journal’s survey of the nation’s largest law firms. The firm places a high premium on diversity, equity, and inclusion, with a dedicated committee developing programs to recruit, empower, and promote diverse attorneys and professional staff. Employee Resource Groups (ERGs) provide opportunities for individuals to share experiences, create mentoring relationships, and develop firmwide programming.
Joining Wilson Elser offers the opportunity to be part of a dynamic and growing firm that values professional development, work-life balance, and community involvement. The firm’s supportive culture and focus on client service contribute to its reputation as a preeminent defense litigation firm in the United States.