Senior Manager, Digital Customer Success

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT).

As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.

About the Role:

As our Senior Manager, Digital Customer Success, you will execute on the vision and strategy for Scaled Customer Success, by designing, launching, and continuously improving an AI-first scaled success model that delivers tech-touch motions, orchestrates end-to-end journeys, and empowers customers through self-service digital experiences that drive adoption, value realization, and retention at scale. You will oversee the Camunda Academy, Certification & Credentialing Programs, the maintenance of Camunda SuccessCenter, execution of digital adoption and risk mitigation programs, CS Content, and the continued automation and orchestration of the customer jou...