Senior Manager, IT Platform Engineering
Diligent Corporation is seeking a Senior Manager, IT Platform Engineering to lead the team responsible for managing and enhancing the company's Atlassian and Microsoft platforms. This role involves setting the architectural direction for Diligent's internal IT infrastructure, ensuring secure, reliable, and scalable experiences for employees worldwide. The position is based in New York, New York, United States; Washington, District of Columbia, United States.
In this role, the Senior Manager will lead, coach, and grow a global team of platform engineers and systems administrators, fostering a high-performing and inclusive culture. Responsibilities include owning the strategy, architecture, governance, and roadmap for Atlassian Cloud, encompassing tools like Jira, Jira Service Management, Confluence, Atlassian Guard, and Rovo. The manager will also set the direction for Diligent's Microsoft 365 E5 estate, including Teams, SharePoint, Exchange Online, Intune, Defender, Purview, Power Platform, and Copilot. Designing scalable integration and automation patterns across identity, HRIS, ITSM, and business systems using APIs, event-driven automation, Okta Workflows, Power Platform, and scripting is also a key aspect of the role. Additionally, the manager will collaborate with IT Support to improve self-service capabilities, automate repetitive tasks, and reduce ticket volume, escalation efforts, and resolution times. Establishing strong standards for security, access governance, AI adoption, reliability, compliance, and business continuity across the internal technology estate is essential.
Candidates should have significant experience in internal IT, platform engineering, or enterprise applications, including leading technical teams in a distributed organization. Deep hands-on experience with Atlassian Cloud at an enterprise scale, particularly Jira, Jira Service Management, and Confluence, is required. Strong experience administering and governing Microsoft 365 E5, including Teams, SharePoint, Exchange Online, Intune, Defender, and Purview, is also necessary. The ability to set architectural direction across identity and cloud technologies, with practical knowledge of Okta or an equivalent SSO platform, Active Directory, Entra ID, and AWS, is important. Proven success in applying ITIL-aligned service management, automation, and self-service to improve employee support outcomes is essential. A strong understanding of identity and access governance, least privilege, data loss prevention, IT general controls, and audit requirements is crucial. A track record of developing engineers, influencing cross-functional partners, and communicating technical decisions clearly to both technical and non-technical audiences is highly valued.
The compensation for this role ranges from $131,000 to $164,000 USD annually. Diligent offers a flexible work environment, comprehensive health benefits, generous time-off policies, and wellness programs. The company fosters a culture of creativity and innovation, encouraging employees to explore new ways of working and thinking. Diligent is committed to diversity and inclusion, promoting a diverse team through Employee Resource Groups and providing resources and education to support team development and understanding.
Diligent Corporation is a leader in governance, risk, and compliance (GRC) SaaS solutions, serving over 1 million users and 700,000 board members globally. The company's mission is to empower leaders to drive greater impact and lead with purpose. Diligent's products provide a consolidated view of governance, risk, compliance, and audit, enabling organizations to manage risk effectively and make informed decisions. The company values curiosity, continuous learning, and positive change, fostering an environment where employees can thrive and contribute to the future of governance.