Senior Manager, Product Outcomes
The Senior Manager, Product Outcomes role at Gong is a leadership position within the Product organization, designed for professionals who excel at driving the success and measurement of product initiatives. As part of a dynamic, high-performing team, this role collaborates closely with product managers, engineers, data scientists, and other stakeholders to ensure that Gong’s product features deliver measurable, meaningful business outcomes and customer value. Gong is a recognized leader in revenue intelligence and conversation analytics, providing solutions that help businesses harness their data to improve sales and operational performance.
In this role, the Senior Manager will be responsible for defining, tracking, and owning key product metrics across all stages of the product lifecycle. Core responsibilities include developing frameworks for measuring product impact, setting clear success criteria, conducting deep analyses on product usage and customer satisfaction, and synthesizing insights into actionable recommendations. This position is highly cross-functional, requiring individuals to partner with teams across the business to inform product strategy, prioritize initiatives, and report on overall product health.
Ideal candidates will have substantial experience in product analytics, outcomes measurement, or product management roles within technology companies. A demonstrated ability to lead teams, work with large datasets, use advanced analytical tools, and communicate findings to both technical and non-technical audiences is critical. Strong organizational, collaboration, and communication skills are essential, as is a track record of delivering real business value through product outcomes. Advanced degrees in a quantitative field or equivalent practical experience are preferred.
Gong offers a competitive compensation package that includes salary, equity, and a comprehensive suite of benefits. Employees enjoy flexible working arrangements, professional development resources, and a supportive, growth-oriented environment. Perks include generous paid time off, health and wellness programs, and various team and company-wide events.
Gong’s culture is centered around transparency, curiosity, and empowerment, making it a vibrant place for driven professionals to expand their skills and make a tangible impact. The company is committed to employee growth and provides clear pathways for advancement and personal development. Candidates motivated by innovation, teamwork, and the opportunity to contribute to a high-growth SaaS business will find this role especially rewarding.