Senior Manager, Success Desk
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT).
As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.
About the Role:
As the Senior Manager, Success Desk, you will lead Camunda’s pooled Scaled Customer Success function for Advanced and Essentials customers. You will own the engagement model, playbooks, and programs that ensure customers receive expert, timely, and repeatable guidance through our Success Desk and 1:many motions—driving time to value, product adoption, GRR, NRR, and a low-effort, high-satisfaction experience at scale. You’ll combine people leadership, operational rigor, and data-driven decision making to build an industry-leading scaled success function that is both customer-centric and efficient.
What you'll be doing:
- Lead and grow the Success Des...