Senior Operational Quality Specialist

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

As a Senior Operational Quality Specialist, you serve as the definitive process owner for a critical domain of the business, such as risk, engagement, transitions or completion. You move beyond the execution of day-to-day tasks to take responsibility for the end-to-end integrity, health, and scalability of our most complex operational workflows.

In this role, you act as a driver rather than a passenger. You do not just identify gaps; you own the solution, the accountability, and the long-term roadmap for your domain. You serve as a trusted thought partner to senior leaders and internal Product teams and translate high-level business strategy into robust, scalable systems that ensure consistent learner outcomes. You are a subject matter expert who solves ambiguous problems without clear precedent, ensuring our operations evolve from early development to established stability.

Core mandates

- Process ownership and strategy: You codify processes and define the single source of truth to ensure every workfl...