Senior Technical Writer
Ridgeline is seeking a Senior Technical Writer to join their team in San Ramon, CA. This role involves creating clear, user-focused product documentation and technical content, including user guides, release notes, API references, UI text, error messages, and in-app guidance. The Senior Technical Writer will collaborate closely with product and engineering teams to understand the latest product developments and document new features for assigned areas, while also improving existing documentation.
Key responsibilities include developing content using structured authoring, topic-based writing, and other industry-standard paradigms to ensure consistency and reuse across documentation. The role also involves following style guides, content standards, and documentation processes, and contributing to refining them over time. Additionally, the Senior Technical Writer will collaborate with the documentation team to deliver content aligned with internal models and tools, supporting documentation priorities for assigned areas.
Candidates should have 5+ years of experience as a technical writer with a focus on software product documentation and content design, preferably in SaaS or enterprise software environments. Exceptional writing and editing skills are required, with the ability to communicate complex concepts clearly to diverse technical and non-technical audiences. Experience in writing end-user facing content and UI text for business or consumer applications is essential, along with proven experience with topic-based authoring, DITA, and XML-structured authoring. Familiarity with accessibility and localization standards and practices is also important.
Compensation for this role includes a base salary ranging from $135,000 to $155,000 per year. Ridgeline offers a comprehensive benefits package, including unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Employees also have the opportunity to participate in the Company Stock Plan, subject to the applicable Stock Option Agreement.
Ridgeline is a fast-growing, people-first company recognized by Fast Company as a “Best Workplace for Innovators” and by LinkedIn as a “Top U.S. Startup.” The company fosters a collaborative, high-performing culture where employees are encouraged to act like owners, choose growth over comfort, and communicate with transparency. Ridgeline offers opportunities for career advancement and the chance to make a significant impact on the product.