Senior User Researcher II (12-Month Maternity Leave Coverage)
About Us:
Wrapbook is the AI platform for production finance. We’re building a system of action that puts finance teams in control of their whole production, from payroll, to spend, to accounting.
Built for feature films, TV, and commercials, Wrapbook is trusted by teams at Netflix, Paramount, Anonymous Content, and more. With backing from Andreessen Horowitz, Bessemer Venture Partners, and Jeffrey Katzenberg's WndrCo, our team of 350+ is using AI to transform how finance teams work and empower them to do more with less.
The Opportunity - Senior User Researcher | 12-Month Maternity Leave Coverage (Remote - CANADA)
We are looking for a Senior User Researcher to own research for a core product area at Wrapbook. This is a senior individual contributor role for someone who can turn broad, evolving questions into a clear learning strategy without waiting for a perfectly defined brief. You'll lead research from framing through synthesis and activation, helping teams understand our customers, identify the right problems, and make grounded product decisions before direction hardens.
You'll work across complex, connected workflows where user needs, business priorities, and industry requirements intersect. Your work will bring clarity to ambiguity, build a durable understanding of our customers, and influence the direction and quality of experiences across Wrapbook.
This is a temporary 12-month maternity leave converge role.
WHAT YOU'LL DO:
- Own the research strategy and roadmap for a core product area, identifying the highest-impact learning opportunities and aligning research priorities with customer needs, product direction, and business OKRs.
- Frame ambiguous questions into focused research plans, selecting the right qualitative, quantitative, generative, or evaluative methods based on the decision, timeline, risk, and available evidence.
- Lead mixed-method research across the product lifecycle, including discovery, concept testing, usabilit...