Services Lead

WHAT THIS ROLE MEANS FOR YOU

We believe great services are measured by outcomes, not activity.

Replo is hiring a delivery leader to build and run a high-impact Services function while owning a portfolio of high-value customers end to end. You will shape how Replo works with ambitious brands, deliver work that drives real business results, and make the product more valuable through direct customer feedback.

This role comes with real ownership. You will lead delivery, manage execution, work directly with customers, and help define how services, onboarding, and account ownership scale over time. You’ll work closely with founders and leadership, with autonomy to make decisions and accountability for results.

You’ll partner directly with founders, marketers, and operators who care deeply about performance, quality, and ROI. This is a hands-on role in a fast-moving environment for someone who wants to build something meaningful while scaling quickly.

WHAT YOU’LL BE WORKING ON

CLIENT DELIVERY & CUSTOMER OWNERSHIP

- Own a portfolio of high-value Replo customers from onboarding through renewal and expansion

- Lead end-to-end onboarding, including technical setup, first builds, and launch readiness

- Act as the primary point of contact for strategy, execution, and problem-solving

- Own end-to-end delivery of Replo-related services engagements with clear scope, timelines, and expectations

- Work hands-on with customers to build pages, flows, and experiments in Replo that drive measurable revenue

- Manage multiple concurrent engagements while maintaining a high bar for quality and reliability

- Ensure all work ties back to clear business outcomes and increased value from using Replo

- Manage renewals by ensuring customers clearly understand and feel the ROI they’re getting

EXPANSION & GROWTH

- Identify expansion opportunities (additional projects, higher tiers, services, or usage-based upsells) through delivered value

- Execute expansions natur...