SMB Community Manager, 12 Month Contract
The SMB Community Manager role at Canva is a 12-month contract position focused on building and nurturing a vibrant community of small and medium-sized businesses (SMBs) that use Canva’s suite of design products. This position is part of Canva’s wider Community team, which is dedicated to fostering engagement and growth among Canva’s diverse user base. Canva, known for its user-friendly graphic design platform, continues to experience significant global expansion, making community management a central part of its growth strategy.
In this role, the SMB Community Manager is responsible for developing and implementing strategic initiatives to engage SMB users, increase their active participation, and strengthen their connection to Canva. Day-to-day responsibilities include managing online forums and social channels, organizing virtual and in-person events, creating educational content, gathering user feedback, and collaborating closely with product, marketing, and support teams. The manager serves as the primary point of contact for SMB community members, resolving their inquiries and ensuring their voices are heard within the company.
The ideal candidate should have prior experience in community management, particularly supporting SMBs or B2B audiences. Strong communication and organizational skills are essential, as is a proactive and empathetic approach to building online communities. Familiarity with Canva or similar SaaS platforms and a demonstrated ability to drive engagement across diverse digital channels will be highly valued. Experience in project management, content creation, and event coordination is also important.
Canva offers a competitive compensation package for contract roles, including access to professional development opportunities, a collaborative work environment, and the chance to work with a passionate global team. Additional benefits may include flexible remote work options, access to wellness resources, and networking opportunities with an international community of creators and entrepreneurs.
As a rapidly growing company with a focus on inclusion and creative empowerment, Canva encourages innovation and personal growth. Employees benefit from a supportive culture that values diversity and the open sharing of ideas, making it a compelling workplace for those passionate about community building and digital empowerment.