Solution Architect
Vendasta is seeking a Solution Architect to serve as the primary technical lead for a significant multi-brand franchise partner, encompassing 18 franchise brands and over 3,600 locations. This role is integral to bridging enterprise system infrastructure with live AI agent performance, custom automation deployment, and integration data fidelity. The Solution Architect will collaborate closely with the Director of Solution Architecture, Research & Development, and partner stakeholders to ensure seamless integration and optimal performance across various systems.
Key responsibilities include overseeing and executing proprietary scripts daily to synchronize and deploy complex automation workflows, building and updating brand-level automation sequences, and monitoring high-volume CRM data transfer paths between client systems and Vendasta. The role also involves triaging integration failures, diagnosing root causes, and implementing solutions, as well as conducting continuous reconciliation across documentation, CRM records, data warehouse pipelines, and live production instances to prevent data discrepancies. Additionally, the Solution Architect will manage brand-level system prompts, execute rigorous manual and automated testing for all prompt updates prior to deployment, and maintain classification logic, database queries, and custom reporting structures.
Candidates should possess a Bachelor's degree in Computer Science, Software Engineering, or a related field, along with a valid passport for frequent travel to the United States. A minimum of four years of experience in Solution Architecture, Technical Operations, Forward-Deployed Engineering, or Customer Engineering within enterprise B2B SaaS environments is required. A strong background in AI and prompt systems engineering, including LLM behavior tuning, RAG retrieval mechanics, context boundary guardrails, and conversation log evaluation, is essential. Exceptional communication skills are necessary to navigate complex enterprise structures and address intricate data and integration issues. Experience working within multi-location franchise networks, distributed enterprise branch models, or channel partner ecosystems is considered an asset.
Vendasta offers competitive health benefits, flexible time-off policies, and annual work-from-anywhere options. Employees have opportunities for equity participation and a chance to directly influence the company's AI future. The company fosters a vibrant workplace culture that embraces experimentation, thought leadership, and continuous learning. At Vendasta, building AI is central to the company's mission, and employees are encouraged to master their craft, solve complex challenges, and contribute to the future of SaaS.
Vendasta is a leading AI software company specializing in customer acquisition and engagement, helping businesses attract and retain customers. The company's AI-powered platform unifies marketing, sales, and operational workflows, eliminating the need for fragmented tools and streamlining every stage of the customer journey. Headquartered in Saskatoon, Canada, Vendasta employs over 700 dedicated team members across offices in Saskatoon, Boca Raton, and Chennai, serving a global network of partners and small to medium-sized businesses. The company has been recognized as one of Canada's Best Workplaces for three consecutive years, reflecting its commitment to fostering a positive and inclusive work environment.