Specjalista/ka Działu Obsługi Klienta (branża laboratoryjna)

The role of Specjalista/ka Działu Obsługi Klienta at Eurofins is designed for a customer service professional who will join the company's laboratory services department. Eurofins is a prominent global group specializing in laboratory testing, with operations across numerous industries, including pharmaceuticals, food, environment, and life sciences. The position is based within a dynamic team that supports Eurofins' clients by ensuring excellent service quality and efficient management of all customer inquiries related to laboratory diagnostics.

Key responsibilities include managing customer communications by phone and email, handling orders for laboratory testing, resolving complaints, and providing detailed information about the portfolio of services. The specialist is also involved in coordinating the logistics of sample collection and cooperating closely with laboratory technicians and other internal teams to ensure timely service delivery. Day-to-day duties emphasize effective problem-solving and maintaining high standards of client satisfaction.

Candidates should possess at least a secondary education, ideally with a background in biological, chemical, or related sciences. A strong customer-centric approach, excellent communication skills, and proficiency with office software are required. Previous experience in a laboratory or customer service environment is highly valued, and knowledge of English is considered an advantage due to Eurofins' international operations.

Eurofins offers stable employment under a professional contract, access to a benefits package that may include private health care and multisport card, and opportunities for further training and skill development within an international organization. Employees benefit from a supportive workplace culture that values continuous learning and personal growth.