Strategic Global Customer Success Manager

Bandwidth is a global software company specializing in voice, messaging, and emergency services, operating in over 65 countries and serving more than 90% of the global economy. The company offers an owned communications cloud that integrates advanced automation, AI, global reach, and premium human support, trusted by the Global 2000, hyperscalers, and SaaS builders. As a Strategic Global Customer Success Manager, you will be the primary liaison and advocate for strategic accounts, managing them autonomously to ensure operational excellence. This role involves collaborating with sales on account strategy and revenue growth, conducting regular service reviews, and working to enhance customer satisfaction and service adoption.