Support Engineer: SCIM/SSO Specialist
✨ TL;DR - WHY THIS ROLE MATTERS
Scribe is trusted by more than 94% of the Fortune 500, and enterprise-grade software demands enterprise-grade support. As large organizations roll out Scribe across their IT infrastructure, seamless identity and access management isn't a nice-to-have — it's a baseline expectation. This role exists to ensure Scribe meets that bar. You'll be the dedicated technical expert who owns the SSO and SCIM experience for our largest customers, directly contributing to the reliability and trust that keeps Scribe mission-critical at scale.
IMPORTANT NOTE: This role and applicants must be based in Belgrade, Serbia and will have working hours that match 9AM-5pm Eastern Time (United States).
📌 ABOUT THE ROLE
REQUIRED CANDIDATE LOCATION: BELGRADE, SERBIA
REQUIRED CANDIDATE WORKING HOURS: 9AM-5PM EASTERN TIME (USA)
As an SSO/SCIM Support Engineer at Scribe, you'll work directly with Customers as the technical expert for enterprise IAM, helping them set up and troubleshoot SSO and SCIM integrations. You'll partner with Support, Customer Success, Engineering, and our identity infrastructure provider (WorkOS), serving as the primary contact point for all access and provisioning issues that require deep technical investigation and ensuring that every Enterprise customer has a seamless experience with Scribe.
You'll independently troubleshoot complex, multi-system SSO and SCIM issues by triangulating between customer-reported symptoms, WorkOS data, and Scribe's backend. You'll coordinate directly with customers' IT teams, lead live troubleshooting sessions, and ensure issues are resolved with minimal friction and maximum clarity, all while building the internal documentation and tooling that makes the next issue faster to resolve.
This is an early role in a growing function. You'll have real ownership, real impact on enterprise retention, and a direct line to Product and Engineering.
WHAT YOU'LL DO:
- Serve as the primary SSO and SCIM configu...