Support Engineer - Tier1

Cato Networks is seeking a dedicated Support Engineer - Tier1 to join our team in Prague, Czech Republic. As a pioneer in converging enterprise networking and security into a unified cloud service, Cato Networks offers an innovative environment for professionals passionate about cutting-edge technology.

In this role, you will provide technical support to our global customer base, taking ownership of issues from identification through resolution. Your day-to-day responsibilities will include diagnosing and troubleshooting complex network problems, collaborating with cross-functional teams, and ensuring customer satisfaction through effective communication and problem-solving.

The ideal candidate will have a strong foundation in networking concepts, including TCP/IP, firewalls, and proxy servers. A minimum of one year of experience in a support engineering role within the networking or information systems security industry is required. Proficiency in English, both written and spoken, is essential, along with excellent troubleshooting skills and a proactive attitude.

Cato Networks offers a hybrid work model, combining in-office collaboration with remote flexibility. We are committed to fostering a culture of growth and innovation, providing opportunities for professional development and advancement within the company.