Support Specialist
Komodo Health is seeking a Support Specialist to join their team in India. This role is integral to the company's mission of reducing the global burden of disease by providing exceptional application support to customers. As a Support Specialist, you will be the initial point of contact for user assistance, playing a key role in customer retention strategies.
In this position, you will deliver written application support, offering information, best practices, and process guidance to customers. Your responsibilities will include answering customer inquiries about product features, handling technical tasks, gathering clear requirements for support tickets, and collaborating with product and engineering teams, especially for escalation tickets. The role requires consistent operational rigor and effective communication to ensure timely and thorough support.
Candidates should have at least two years of experience in a customer or technical support role, preferably using platforms like Service Cloud, Gainsight, and Jira. Strong written and verbal communication skills in English are essential, along with technical knowledge of Google Suite and basic configuration structures. A four-year degree from a university, preferably in a STEM field, is required. A positive attitude towards work and life is also important.
While specific compensation details are not provided, Komodo Health offers a comprehensive benefits package, including flexible time off, winter holiday office closures, and "Flex Friday Afternoons." Parental leave has been expanded from 12 to 16 weeks, with a flexible return-to-work period. Retirement support includes a 401(k) with a company match and immediate vesting.
Komodo Health fosters a culture grounded in values such as being awesome, seeking growth, delivering "wow," and enjoying the ride. Joining the team means becoming part of a diverse group of ambitious and supportive individuals dedicated to reducing the burden of disease. The company emphasizes the integration of AI into daily work, encouraging team members to leverage AI for tasks like summarizing documents, automating workflows, and uncovering insights.