Support Specialist

ABOUT UNIT

Unit is a market leader in embedded finance. We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Honeybook, Relay, and more.

We’re repeat founders with technical backgrounds, working hard to build a successful company that we’re proud to work at. Our product moves $40b+ annually and processes 12m+ API calls daily. We’ve raised $160m+ from top investors including Insight, Accel, and 60+ angels.

THE ROLE

We’re hiring a Support Specialist to join our growing team and own a wide range of client-facing responsibilities. The role is based in New York City.

We think about support differently at Unit: we measure success by how many product improvements we generate, not only by how many tickets we resolve. Every ticket is a signal, an opportunity to uncover root causes and turn customer feedback into insight that improves our product.

The Support Specialist is a critical and highly visible role at Unit, ensuring we deliver excellent service to our customers while continuously improving our product. This role comes with a significant amount of responsibility from Day 1. You will have immediate and ongoing impact on both Unit and our customers. For the right person, it’s a rare opportunity to help build an industry-defining company from the ground up.

RESPONSIBILITIES

- Triaging, responding to, escalating, and managing complex customer inquiries

- Coordinating with cross-functional teams to resolve challenging customer issues

- Identifying opportunities for product improvements, escalating them to Unit’s Product team, and tracking them to completion

- Leading training programs and creating content for internal and external audiences

REQUIREMENTS

- You’re detail-oriented while maintaining a big-picture perspective

- You’re a quick learner and comfortable in fast-moving environments

- You like building things and are energized by...