Team Lead, Payment Operations

The Team Lead, Payment Operations at Tipalti is responsible for overseeing a team that ensures the smooth and efficient execution of daily payment operations. This role is pivotal in maintaining high standards of accuracy and timeliness in processing payments, contributing to Tipalti's mission of transforming financial operations for businesses worldwide.

Key responsibilities include managing shift planning to ensure adequate coverage during US business hours, monitoring payment workflows to promptly address any delays or issues, and maintaining consistent delivery against quality and performance standards. The Team Lead will also act as the primary point of contact for payment operation issues, drive the resolution of high-priority escalations, and collaborate with internal teams such as Support, Customer Success, Risk, Product, and Engineering.

The ideal candidate will have proven experience leading a team in payment operations, operations, fintech, or a similar field. They should possess strong communication skills, the ability to handle high-pressure situations, and experience with CRM and ticketing systems like Zendesk, Salesforce, or Jira. A strong sense of ownership and accountability, along with the ability to work independently in a fast-paced environment, is essential.

Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. The company values collaboration and ensures that team members are motivated and engaged across shifts.

Joining Tipalti means becoming part of a rapidly growing fintech company that partners with leading financial institutions and serves over 5,000 global companies. The company is committed to elevating how finance teams operate in the global economy, providing opportunities for professional growth and development.