Technical Solutions Specialist, Payments
Euna Solutions is seeking a Technical Solutions Specialist to join our high-performing Payments team, dedicated to enhancing public sector operations through innovative payment solutions. In this role, you will collaborate closely with implementation managers and cross-functional teams, including sales, product management, engineering, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction. This position combines technical expertise, creative problem-solving, and excellent communication skills.
As a Technical Solutions Specialist, your primary responsibilities will include working with new clients to understand and document technical specifications necessary to build solutions using Euna Payments' products and platforms. You will identify and escalate potential risks related to integrations, timelines, or product functionality during implementation to the Implementation Manager. Additionally, you will translate business problems into actionable user stories for development teams, gather client requirements, synthesize them into functional configurations, and implement solutions across multiple products. Ensuring the successful implementation of new product features with minimal bugs and high customer satisfaction is a key aspect of this role.
The ideal candidate will have a minimum of 3 years' experience in solutions engineering or technical consulting roles, with demonstrable success in customer-facing positions. Proficiency with REST/SOAP APIs, XML, JSON, and SQL is required, along with familiarity with Git workflows and distributed systems. The ability to manage tasks across multiple projects and communicate technical issues to non-technical stakeholders is essential. Experience leveraging Artificial Intelligence (AI) technologies to design, optimize, or implement technical solutions is highly desirable. Comfort with public speaking and client interactions, as well as experience collaborating with product teams on new feature development and implementation, are also important qualifications.
This position is hybrid, requiring three days per week in our Atlanta, GA office. Euna Solutions offers competitive wages and a dynamic environment with considerable opportunities for professional growth and advancement. Employees enjoy wellness days, a flexible workday, and a culture committee that organizes frequent fun events for holidays and special occasions. Our Community Engagement Committee looks for ways to give back to our local communities through time, gifts, and skills.
At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work cross-functionally. We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply. We recognize that people have unique career journeys, and if you're excited about this role and know you can bring something great to the team, then we want to hear from you.