Technical Support Engineer II
The Technical Support Engineer II at Mitratech is a pivotal role within the support team, dedicated to delivering exceptional application support to clients. This position involves collaborating with a globally dispersed team to address complex software issues and enhance customer satisfaction. Mitratech, a leader in providing solutions for Legal, Risk, Compliance, and HR functions, serves over 20,000 client companies worldwide, including 30% of the Fortune 500.
Key responsibilities include serving as a subject matter expert, offering in-depth technical knowledge on major projects, and performing root cause analysis to develop innovative solutions. The role also entails providing technical guidance for software upgrades, assisting team members with complex issues, and leading advanced troubleshooting processes. Additionally, the engineer will participate in planning new product deployments and monitor production systems to ensure optimal performance.
Candidates should possess over five years of experience with enterprise software applications in support, development, QA, or similar technical roles. Proficiency in MSSQL, environment architecture, and troubleshooting across application servers, databases, operating systems, and security layers is essential. Experience or Java/J2EE applications, application servers like IIS, Tomcat, WebLogic, or WebSphere, and relational databases such as Oracle or SQL Server is required. Strong organizational, communication, and problem-solving skills are also necessary.
Mitratech offers a competitive compensation package, including a base salary range of $80,000 to $100,000 annually, along with comprehensive benefits and perks. The company fosters a diverse and inclusive work culture that emphasizes individual excellence, learning opportunities, and a balance between entrepreneurial spirit and enterprise investment. Joining Mitratech provides a chance to work with leading-edge technologies and contribute to a team that values innovation and collaboration.