User Experience Researcher

Point Digital Finance, Inc., a financial technology company founded in 2015 and headquartered in Palo Alto, California, specializes in home equity investment solutions. The company offers products such as Home Equity Investments (HEIs) and Home Equity Lines of Credit (HELOCs), aiming to provide homeowners with accessible and flexible financial options.

As a User Experience Researcher at Point Digital Finance, you will be integral to the product development team, focusing on understanding and enhancing the user experience of our financial products. Your role will involve conducting user research, analyzing user behavior, and collaborating with cross-functional teams to inform design decisions and improve product usability.

Key responsibilities include planning and executing user research studies, synthesizing findings to provide actionable insights, and working closely with product managers and designers to integrate user feedback into product iterations. You will also be expected to advocate for the user within the organization, ensuring that user needs and pain points are addressed in product development.

Ideal candidates should possess a strong background in user experience research, with experience in both qualitative and quantitative research methods. Proficiency in data analysis tools and excellent communication skills are essential. A passion for financial technology and a desire to improve the financial well-being of homeowners will align well with Point's mission.

Point Digital Finance fosters a collaborative and innovative work environment, emphasizing transparency and diversity of thought. The company has been recognized as a Great Place to Work, with employees highlighting the supportive culture and opportunities for professional growth.