User Support Agent
HEALTHCARE SYSTEMS ARE STRUGGLING; OUR SOLUTION IS COMMUNICATION.
We have a bold vision: everyone involved in a patient's care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen.
As a User Support Agent at Accurx, you’re the voice of our company to the frontline of healthcare. Over 98% of GP practices use our products, so your work here directly impacts the care received by millions of patients.
This is a frontline, high-energy role. You aren't just "answering tickets", you are a problem-solver, a product expert, and a reassuring presence for a busy GP, clinician or healthcare worker. We don't mind if this is your first "tech" job, but we do care that you are a world-class communicator who thrives in a fast-paced environment.
Your day to day tasks, should you choose to accept this mission 🤝...
- High-Volume, High-Empathy Support: You’ll handle a high volume of queries via Intercom. You’ll need to write with clarity, precision, and warmth, ensuring our users can continue their day without a hitch.
- Creative Problem Solving: When a user hits a snag, you don’t just follow a script. You use your curiosity to dig into the "why," troubleshoot the "how," and find a solution that works.
- Mastering the Machine: You’ll become an absolute expert in our platform. We’re also looking for people who are excited by the "future of work". If you’re already using AI tools to speed up your personal workflows or are curious about how LLMs can improve support, you’ll fit right in.
- Shaping the Product: You’ll be the ears of the company. You’ll synthesise user feedback into clear insights for our Product teams, helping us decide what to build next.
- Championing Clinical Excellence: Healthcare requires precision. You’ll maintain the highest standards for data integrity, privacy, and safety in every single interaction.
We’d love to hear from you if...
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