User Voice Lead (China, Japan, South Korea, India)
The User Voice Lead for China, Japan, South Korea, and India at Canva will act as the regional champion for user feedback and advocacy, playing a pivotal role in aligning product development with regional user needs. This position is part of Canva’s User Voice team, which is dedicated to driving user-centric decision making across the company as it rapidly expands its global footprint. Canva, a leading online design and visual communication platform, is committed to delivering exceptional user experiences for its diverse, international audience.
In this role, you'll be responsible for collecting, analyzing, and reporting on user insights across the assigned markets, ensuring local user voices are incorporated into product planning. Day-to-day work involves facilitating feedback loops between users and product teams, organizing listening initiatives, and collaborating with cross-functional teams to address user pain points. You will regularly synthesize qualitative and quantitative data, represent the perspective of local users in company forums, and surface trends and actionable opportunities.
The ideal candidate has robust experience in user research, advocacy, or customer insights within technology or digital product environments, preferably across multiple Asian markets. Excellent communication skills in English and at least one major regional language (Mandarin, Japanese, Korean, or Hindi) are essential, along with strong analytical capabilities and the ability to work independently in a fast-paced, multicultural environment. A background in program management or community engagement is highly desirable.
Canva offers competitive compensation tailored to local markets, comprehensive health and wellness benefits, generous paid time off, and opportunities for professional development. Additional perks include flexible work arrangements and access to Canva's vibrant, inclusive workplace culture.
Joining Canva means becoming part of a mission-driven company with a focus on empowering the world to design. Team members have access to significant growth and learning opportunities and are encouraged to innovate and make an impact on a truly global scale.