VP of Product Support | Housing
About EliseAI
At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
- Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
- Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.
About the Role
We are seeking a Vice President of Product Support to lead and scale EliseAI’s support operations for our end users of prospect and resident-facing products. These products power some of life’s most essential experiences: finding housing, renewing a lease, and getting maintenance resolved quickly.
In this role, you will design and oversee a support function that manages 5,000+ weekly tickets while maintaining exceptional CSAT and consumer trust. You’ll lead strategy, operations, and execution for how EliseAI delivers responsive, empathetic, and efficient support at scale.
This leader will also be accountable for incident and emergency management, ensuring EliseAI responds with speed, transparency, and confidence in high-stakes scenarios.
Your mandate: ensure that as EliseAI grows our end-user support continues to set the standard for trust, responsiveness, and experience in both housing and healthcare.
Key Responsibili...