Workforce Management (WFM) Specialist
ABOUT SOLACE
Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.
We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly.
Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.
Read more in our Bloomberg funding announcement here
ABOUT THE ROLE
We are looking for a Workforce Management (WFM) Specialist to own the day-to-day scheduling engine that keeps our Customer Experience team running at its best. You'll build and maintain agent schedules, manage PTO and exceptions, and serve as the operational backbone that ensures we're staffed to meet SLAs as we scale. This role is ideal for someone who loves precision, thrives in operational detail, and takes pride in building reliable processes from the ground up.
WHAT YOU'LL DO
- Build and publish weekly agent schedules across all CX channels, optimizing coverage during operating hours against forecasted demand...