Account Coordinator - Ceremony of Roses
The Account Coordinator at Ceremony of Roses is responsible for managing a select number of client accounts and supporting the senior accounts team with high-profile clients. This role involves executing strategic initiatives, including coordinating the design, production, sale, and fulfillment of products, as well as managing merchandise for artist tours, retail sales, events, pop-ups, and e-commerce opportunities.
Key responsibilities include collaborating with senior management to contribute to forecasting accuracy, strategic planning, and implementation initiatives, with a focus on effectively managing expectations and achieving predefined Key Performance Indicators (KPIs) related to revenue growth and operational excellence. The Account Coordinator will assume ownership alongside internal teams to ensure timely execution of timelines for product development, production, delivery, and fulfillment, aiming to meet or exceed performance benchmarks related to project milestones and customer satisfaction metrics. Additionally, the role involves implementing and refining processes aimed at minimizing errors and mitigating potential issues that could lead to customer dissatisfaction or revenue loss for the company. Effective communication with internal team members is essential, including proactively setting timelines, maintaining clear and concise communication channels, and fostering a positive work environment through collaboration and support. Providing timely responses to internal team members and client inquiries within a 24-hour window via email, Teams, or text is also a key aspect of the role.
The ideal candidate is a self-starter with the ability to work both independently and as part of a team. Strong organizational skills and the ability to maintain a calendar are essential. The candidate should be comfortable meeting deadlines and managing expectations. Experience in an apparel production environment, including the ability to effectively communicate with factories and manage production processes, is required. First-hand tour or merchandise sale experience, as well as experience in advancing merchandise and partnering with venues and venue staff, is also necessary. Familiarity with direct-to-consumer (D2C) strategies, including a basic understanding of the Shopify platform, is important. Strong experience with Microsoft Office Suite, Creative Suite, Asana, Outlook, and Teams is expected.
The anticipated annual base salary for this position ranges from $50,000 to $55,000. The actual base salary offered depends on a variety of factors, including the qualifications of the individual applicant, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. In addition to the base salary, the company offers an attractive and comprehensive benefits package, including medical, dental, vision, life, and disability coverage, and 401(k) with employer matching. Voluntary benefits include company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized backup child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans. The company also invests in professional growth and development, providing the space to accelerate progress, positively disrupt, and create what happens next. Time off for a winter recess is also provided.
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