Account Manager (ENT/Strategic) (Hybrid) (New York, New York)
The Account Manager (Enterprise/Strategic) position at KnowBe4 is responsible for managing assigned customer accounts and maximizing all sales opportunities within those accounts. This role focuses on promoting and selling KnowBe4's additional products and services to large organizations with over 1,500 employees. The Account Manager will work closely with the Customer Success Manager to ensure increased annual recurring revenue and greater adoption of KnowBe4's product suite.
Key responsibilities include building and maintaining a pipeline of potential cross-sale, add-on, and upgrade opportunities by developing and managing relationships with assigned accounts. The Account Manager will identify key decision-makers, articulate the value proposition of KnowBe4's full suite of products, and help customers understand how these solutions will improve their organization's security awareness training and overall security posture. Achieving or exceeding monthly quotas and targets is a critical aspect of this role.
The ideal candidate will have a bachelor's degree, preferably in Cybersecurity, Computer Science, IT, Business, or Marketing, or equivalent military experience. A proven track record of selling to executive-level decision-makers, particularly CISOs and security teams, is essential. The candidate should possess at least five years of SaaS sales experience, preferably in cybersecurity, with experience selling multi-year deals valued at $500,000 or more in the enterprise segment. Strong consultative selling skills, technical aptitude, and familiarity with CRM systems like Salesforce are also required.
Compensation for this position ranges from $200,000 to $210,000, including base salary, bonuses, and commissions. KnowBe4 offers company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses. The company provides a modern, high-tech, and fun work environment.
KnowBe4 values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, the company strives to make every day fun and engaging, with activities such as team lunches, trivia competitions, and local outings.