Tech Support Coordinator (Hybrid)

The Tech Support Coordinator at KnowBe4 serves as the initial point of contact for incoming support requests, ensuring efficient routing and resolution of technical issues. This role is integral to the support team, facilitating seamless communication between customers and support representatives. KnowBe4 is a global leader in Human Risk Management, dedicated to helping organizations build strong security cultures.

Key responsibilities include managing a high volume of incoming calls, accurately assigning support tickets, and determining appropriate routing in line with departmental processes. The coordinator will also handle email requests, ensuring they are entered into the help-desk system and directed properly. Additionally, the role involves resolving issues that can be addressed at this level and scheduling support calls by coordinating with Tier 1 representatives.

Candidates should possess a two-year degree (preferred) and have experience with Gmail, Google Docs, and MS Office applications such as Word and Excel. Proficiency with web browsers like Chrome and Internet Explorer is essential. A minimum of one year of phone customer service experience is preferred. Strong verbal and written communication skills, excellent time management, organizational abilities, and a commitment to customer service are crucial for success in this role.

KnowBe4 offers a comprehensive benefits package, including company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, and certification completion bonuses. The work environment is modern, high-tech, and designed to be both productive and enjoyable.

The company fosters a culture that values innovation, collaboration, and continuous learning. Employees are encouraged to grow professionally and take advantage of various development opportunities. Joining KnowBe4 means becoming part of a team that is committed to making a positive impact in the field of cybersecurity.