AI Factory Customer Engineer
The AI Factory Customer Engineer at Armada serves as the primary technical liaison between customers and the company's Product and Engineering teams. This role is crucial in translating complex AI infrastructure and data center architectures into practical solutions tailored to customer needs. Armada is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML solutions to some of the world's most remote locations. With deployments in over 60 countries and backing from top investors, Armada is at the forefront of bridging the digital divide globally.
Key responsibilities include providing expert technical guidance on Armada's AI Factory products, such as Modular Data Centers and GPU-based systems from partners like NVIDIA. The engineer will lead technical demonstrations, proof-of-concepts, and workshops, tailoring content to customer constraints and operational realities. Additionally, the role involves cultivating trusted-advisor relationships with customer engineering, infrastructure, IT, OT, and security stakeholders, ensuring that customer requirements and feedback are accurately represented and incorporated into solution designs.
The ideal candidate possesses deep technical credibility with hands-on infrastructure experience, particularly in liquid-cooling, modular data centers, and NVIDIA architecture. Strong interpersonal skills are essential to effectively translate complex technical concepts into clear, customer-relevant narratives. An engineering-first mindset, coupled with the energy and curiosity to operate in fast-moving, ambiguous environments, is crucial for success in this role.
Armada offers a dynamic work environment where taking ownership, driving autonomy, and delivering impact are highly valued. Employees have the opportunity to tackle challenges that haven't been solved before and contribute to building transformative solutions from the ground up. This role not only defines one's career but also furthers Armada's mission to bridge the digital divide for customers around the world.