AV Associate
The AV Associate at Braze is responsible for the daily setup, operation, and maintenance of audiovisual equipment to ensure seamless business operations. This onsite role provides essential technical assistance for meetings, executive presentations, and corporate events, ensuring that all conference room technology, event spaces, and video conferencing platforms remain reliable and user-friendly. The AV Associate also assists in troubleshooting and collaborates with the Service Desk team and AV engineers to support Braze's global AV infrastructure.
Key responsibilities include providing technical support for AV infrastructure-related issues, performing preventive and corrective maintenance on conference rooms and event space systems, and setting up, testing, and operating AV equipment for various events. The role also involves creating and reviewing maintenance schedules, troubleshooting guides, and runbooks for AV equipment, collaborating with stakeholders to understand their AV needs, and assisting with the installation and configuration of AV equipment, including displays, audio systems, control systems, and video conferencing solutions.
The ideal candidate holds an Associate’s or Bachelor’s degree in Audio-Visual Technology, Media Production, IT, or a related field, or possesses equivalent experience. They should have 2–3 years of experience supporting AV systems and live events, knowledge of AV technologies including control systems, networking, and digital signal processing, and experience with UCC platforms such as Zoom and Google Meet. Exceptional problem-solving and troubleshooting skills, along with excellent communication and interpersonal abilities, are essential. A CTS (Certified Technology Specialist) certification or equivalent is strongly preferred.
Braze offers a competitive compensation package, including equity grants of restricted stock (RSUs), comprehensive benefit plans covering medical, dental, vision, life, and disability, flexible paid time off, and professional development opportunities supported by formal career pathing, learning platforms, and a yearly learning stipend. The company fosters a collaborative, transparent, and fun culture recognized as a Great Place to Work®.
Braze is the leading customer engagement platform that empowers brands to build and maintain engaging relationships with their customers. The company is committed to creating equitable growth and opportunities inside and outside the organization, offering a fair, accessible, and inclusive experience for all candidates.