Bilingual Immigration Intake Specialist
The Bilingual Immigration Intake Specialist at Crisp Recruit serves as the initial point of contact for prospective clients seeking immigration assistance. This role is integral to Bridger Law Group, a distinguished law firm specializing in immigration and personal injury law, committed to providing clients with dignity, justice, and peace of mind. The firm operates across Georgia, offering services in multiple languages, including English, Spanish, and Portuguese, to effectively communicate with a diverse clientele.
In this position, the specialist is responsible for managing and prioritizing inbound calls from potential clients, accurately identifying the nature of their immigration matters, and gathering essential information to facilitate a smooth intake process. They play a crucial role in converting inquiries into scheduled attorney consultations by effectively communicating the firm's services and addressing client questions with empathy and professionalism. Additionally, the specialist manages follow-up tasks, including sending engagement agreements, collecting signatures, coordinating payments, and maintaining consistent communication with prospective clients to encourage progression with the firm's services. Administrative duties involve maintaining precise client records, managing contracts, and updating files using Clio, ensuring all interactions and documents are handled with attention to detail.
Ideal candidates should possess hands-on experience in an immigration law firm, demonstrating the ability to confidently identify various case types and support an efficient intake process. Fluency in both English and Spanish is essential, with excellent verbal and written communication skills to build trust with clients from diverse backgrounds. A natural aptitude for relationship-building, creating urgency, overcoming objections, and converting inquiries into scheduled consultations is highly valued. Candidates should exhibit a proactive approach, taking initiative, consistently following through, and handling sensitive client interactions with professionalism and empathy. Comfort with using practice management software like Clio to maintain accurate records and organize the intake process is also important.
While specific compensation details are not provided, the firm offers a collaborative and dynamic work environment that values initiative and expertise. Employees are encouraged to contribute to a culture of excellence and client-focused service. The role provides opportunities for professional growth and development within the firm, allowing individuals to make a significant impact in a dynamic legal setting.
Bridger Law Group fosters a culture of integrity, transparency, and client satisfaction, with a long-standing reputation for successfully managing over 4,000 cases. The firm emphasizes the importance of building lasting relationships with clients and offers a supportive environment for employees to thrive. This position is based in Peachtree Corners, Georgia, and is ideal for individuals who are passionate about guiding clients through complex legal processes and ensuring they feel supported every step of the way.