Client Success Advisor
Diligent Corporation is seeking a Client Success Advisor to join their team, focusing on key accounts to drive adoption, retention, and identify expansion opportunities within their Governance, Risk, and Compliance (GRC) platform. This role is integral to Diligent's Customer Success retention strategy, leveraging a combination of people, process, and technology to deliver value to clients. The position is based in Guadalajara, Jalisco, Mexico.
In this role, the Client Success Advisor will provide guidance on configuring, customizing, and optimizing the GRC platform to align with clients' business processes and objectives. They will conduct in-depth assessments of clients' GRC requirements, objectives, and challenges to recommend tailored solutions. Collaboration with clients on internal roadmaps, governance, risk, and compliance requirements will be essential. The advisor will also ensure proper understanding and adoption of the platform solutions, identify at-risk clients, and work to increase usage of the software and modules. Additionally, they will partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases. Monitoring industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients is also a key responsibility.
Candidates should have a minimum of 5-7 years of experience in a client-facing role within the legal, audit, risk, or compliance industry. An adaptive mindset and the ability to drive meaningful paths to how customers see tangible business value are essential. The role requires the ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value. A strong understanding of the GRC domain, regulations, industry standards, as well as experience with software solutions and platforms, is necessary. Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms, are crucial. Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients, are required. The candidate should be highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment. Willingness to travel to client sites is also expected.
Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting-free days, generous time-off policies, and wellness programs. The company has teams all over the world, with office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to Diligent, and they foster and encourage diversity through their Employee Resource Groups, providing access to resources and education to support the education of their team, facilitate dialogue, and foster understanding.
Diligent Corporation is the AI leader in governance, risk, and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite, and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience, and make better decisions, faster. At Diligent, creativity is ingrained in their culture, and they are innovative collaborators by nature. They thrive in exploring how things can be done differently, both in their internal processes and to help their clients. They care about their people and are building the future with individuals who think boldly and move fast. Curiosity is in their DNA, and they look for individuals willing to ask the big questions and experiment fearlessly—those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and they are building it together. At Diligent, you're not just building the future—you're an agent of positive change, joining a global community on a mission to make an impact.
Diligent was founded in 1994 and is headquartered in New York City, with offices in Galway, Ireland; London, England; Washington, D.C.; Munich, Germany; Budapest, Hungary; Hong Kong; Bangalore, India; Sydney; and Vancouver. The company's main products are based on a software-as-a-service model and sold by subscription. These include corporate governance technologies, such as a board portal for messaging and voting tools. Diligent's products are used by 65 percent of all Fortune 1000 companies. In 2024, Diligent received Frost & Sullivan’s Company of the Year Award for Global ESG Platforms, recognizing its visionary innovation, market-leading performance, and unmatched customer care. In 2023, Diligent was named a Leader in The Forrester Wave™: Governance, Risk, and Compliance Software, Q4 2023, with the report noting “Diligent sets the standard for modern governance with its feature-rich platform.” Diligent received top scores in 14 criteria, including audit management, regulatory change management, and user experience.