Commercial Strategy and Operations Manager

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen

Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.

THE TEAM
• ~110 people, more than half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation

The Opportunity

Relay’s clients are some of the biggest e-commerce giants in the market — household names with ten-figure logistics spend a year. This role sits at the heart of those relationships and is core to how Relay delivers on its profitable growth targets. You’ll work directly alongside our Customer Success and Commercial leadership, owning the strategy and execution that keeps our most strategic accounts growing, and building the commercial infrastructure that turns profitable growth opportunities into repeatable, scalable outcomes. This isn’t a narrow, single-lane role — you’ll be the connective tissue between strategy and execution: defining how we go to market, ensuring our commercial operations run smoothly, and owning some of our highest-value client programmes end-to-end.

What You'll Do

AS COMMERCIAL STRATEGY & OPERATIONS MANAGER AT RELAY, YOU’LL:

- Own go-to-market strategy ac...