Contractor Relations Specialist - Hybrid
As a Contractor Relations Specialist at InfoTrack US, you will play a pivotal role in supporting our network of independent contractors who deliver litigation support services to our clients. You will act as the central point of coordination between contractors, the Contractor Success Team, and internal teams within One Legal Fulfillment Services. This position is based in our Petaluma office and requires a hybrid work schedule, with a minimum of three days per week in the office.
Your primary responsibilities will include conducting daily reviews of key performance indicators and service level activity, performing contractor outreach as needed, and escalating issues while identifying trends in performance, availability, and communication. You will manage the payment inquiry queue by responding to inquiries promptly, resolving straightforward issues, or routing them to the appropriate internal teams. Additionally, you will assist in monitoring and updating contractor credentials, ensuring that all information is accurate and up to date.
The ideal candidate will have a high school diploma or equivalent, with an associate's or bachelor's degree preferred. You should possess 1-2 years of experience in a similar role, preferably in a legal or contractor management environment. Strong organizational skills are essential, along with excellent verbal and written communication abilities. Proficiency in Microsoft Office Suite and familiarity with CRM systems are also required.
This role offers a competitive compensation range of $22.23 to $27.79 per hour, depending on experience, skills, and internal equity. Benefits include a 401(k) match, medical, dental, and vision insurance with significant employer contributions, employer-funded short/long-term disability, life, and AD&D insurance, 20 days of paid time off, 11 paid holidays, "Be Me Time" off for mental health and volunteering, and a matching gift program.
At InfoTrack, we are committed to creating a workplace where everyone feels comfortable to do their best work and have fun. We believe in a work/life balance that fulfills you while you're here and supports you when you're not. Our culture emphasizes continuous improvement, open communication, and professional development, providing ample opportunities for growth within the company.