CRM Manager
The CRM Manager at RISK is responsible for developing and executing comprehensive communication strategies to enhance customer engagement and retention within the iGaming sector. This role involves creating and managing casino promotions and campaigns, implementing user segmentation, and optimizing communication flows across various channels. The CRM Manager will collaborate closely with designers, analysts, copywriters, and operations teams to set up tasks and ensure the successful execution of CRM initiatives. Additionally, the role includes preparing quarterly plans, forming long-term project goals, and carrying out ad-hoc tasks according to business needs. Regular reporting on work results and performance metrics is also a key responsibility.
Candidates should have 2-3+ years of experience in CRM management within the iGaming industry, focusing on building long-term customer relationships. Experience in constructing communication flows using various channels is essential. The ideal candidate is proactive, takes initiative, and is ready to lead projects to successful completion. A data-driven approach is crucial, with decisions based on metrics and KPIs. Strong communication skills are required to effectively interact with various teams and clients. An in-depth understanding of customer needs and behavior is necessary to develop personalized offerings. Creativity in problem-solving to enhance customer engagement and retention is valued. Adaptability to quickly respond to market changes and new challenges is important. Market analysis skills to research trends and competitors to refine CRM strategies and products are also required. Proficiency in English at an intermediate level or higher is necessary.
RISK offers a range of benefits, including global flexibility with remote work options, 20 working days of vacation, paid sick leave, learning coverage, team-building programs, mental health programs, sport coverage, and medical and dental insurance. This comprehensive benefits package supports employees' well-being and professional development.
Joining RISK means becoming part of a team that values boldness and innovation in the gaming and wagering industry. The company fosters a culture of taking calculated risks and exploring new frontiers in digital entertainment and betting. Employees are encouraged to challenge the status quo and contribute to the company's mission of pioneering solutions and rapid market expansion. This dynamic environment offers growth opportunities and the chance to make a significant impact in the international gaming sector.