Customer Experience Manager

The Customer Experience Manager at Canva is responsible for developing and executing support strategies tailored to the South Korean market. This role involves collaborating with both local and global teams to ensure that Canva's services resonate with Korean users, aligning with the company's mission to redefine design experiences worldwide.

Key responsibilities include defining and implementing localized support strategies based on user insights, driving measurable service improvements to enhance customer satisfaction, and ensuring that help content and communications reflect local styles and expectations. The manager will also act as an advocate for Korean users, ensuring their feedback informs Canva's priorities and decision-making processes.

The ideal candidate will have over five years of experience in customer experience or support operations within tech or SaaS companies, with a proven track record of launching initiatives that drive measurable impact. Strong problem-solving skills, exceptional communication abilities, and fluency in both Korean and English are essential. The role requires the ability to work independently while collaborating effectively across functions in a fast-paced environment.

Canva offers a dynamic work environment with opportunities for professional growth. The company emphasizes collaboration across time zones and cultures, providing a platform for employees to contribute to its mission of empowering users worldwide.