Customer Service - Self Storage Manager

The Customer Service - Self Storage Manager position at Public Storage involves managing a self-storage facility while providing high-quality customer service. As part of a dedicated on-site team, you will play a pivotal role in the day-to-day operations of the location, ensuring an exceptional experience for customers who rely on Public Storage for their storage needs. Public Storage is a leader in the self-storage industry, known for its commitment to security, convenience, and customer satisfaction.

Day-to-day responsibilities include assisting customers with rentals and move-ins, maintaining the cleanliness and security of the property, and ensuring that units are ready for new tenants. You will be responsible for handling customer inquiries, processing payments, resolving concerns, and ensuring accurate storage unit inventory. Administrative duties such as completing reports, managing accounts, and ensuring compliance with company policies are also central to this role.

Candidates should have a high school diploma or equivalent, along with previous experience in customer service or retail environments. Strong communication skills and a personable attitude are essential, as well as the ability to work independently and manage multiple tasks effectively. Basic computer proficiency is required, and experience with sales or cash handling is highly valued.

The role offers competitive hourly pay, with eligibility for bonuses based on performance. Benefits typically include medical, dental, and vision insurance, paid time off, and a 401(k) plan. Additional perks may include employee discounts and opportunities for career advancement within the company.

Public Storage values teamwork, transparency, and professionalism. The company provides training and support to help team members succeed and grow, making it an excellent environment for those looking to build a long-term career in customer service and operations.