Customer Success Consultant, B2C
Mirakl, a leading provider of eCommerce software solutions, is seeking a Customer Success Consultant to join their B2C UK Customer Success team. This team, led by Senior Customer Success Consultant Jessica Winward, comprises approximately five consultants based in Munich and London, managing a portfolio of B2C accounts across the DACH and UK regions. The role focuses on ensuring clients' marketplaces achieve optimal performance, serving as the strategic backbone behind their growth.
In this position, the consultant will act as the strategic and functional point of reference for B2C clients throughout both project and operational phases. Responsibilities include conducting tailored workshops with C-level stakeholders, shaping marketplace strategies, and ensuring projects remain on track to go live. Post-launch, the consultant will develop personalized action plans, lead data-driven business reviews, and translate KPI analysis into actionable growth recommendations for marketplace teams and senior leadership. Additionally, the role involves defining seller and customer strategies, benchmarking against leading global marketplaces, and leveraging the latest e-commerce trends and Mirakl product features to continuously drive client performance. Collaboration with Mirakl's Business and IT teams is essential to anticipate risks, align priorities, and maximize client value from the platform. The consultant will also integrate AI into daily workflows, testing agents, providing structured feedback, and applying critical thinking to enhance team operations.
Candidates should have 18 to 24 months of experience in management consulting, a business role within an e-commerce company or online marketplace (B2C), or Customer Success in B2B Enterprise SaaS. A proven track record of influencing and guiding senior stakeholders, including C-level executives, in a client-facing environment is required. A Master's degree in Business, Management, Finance, or a related field is preferred. Essential skills include analytical and data-driven thinking, senior stakeholder management, strategic business advisory, and strong written, verbal, and presentation communication. Proficiency in AI tools and a critical mindset are also important. Full professional proficiency in English is mandatory.
Compensation details are competitive and will be discussed during the recruitment process. Benefits include 25 days of paid annual leave, excluding UK bank holidays, private healthcare with AXA, 50% reimbursement of commuting costs within TfL zones, team lunches every Tuesday, a pension scheme with Nest, and a hybrid work model with four days per week in the London office.
Mirakl offers a dynamic and innovative work environment, fostering a culture of collaboration, excellence, and continuous learning. Employees are encouraged to work hard together, get things done efficiently, go above and beyond in their roles, succeed through expertise, and satisfy and empower clients. Joining Mirakl provides an opportunity to be part of a rapidly growing company at the forefront of marketplace innovation, empowering businesses to compete in the platform economy.