Director, Account Management & Sales Development – Mirakl Connect
The Director of Account Management & Sales Development for Mirakl Connect will lead a team focused on driving revenue growth through upselling, renewals, and churn reduction. This role involves managing a portfolio of strategic enterprise accounts and overseeing the Business Development Representative (BDR) team to generate new business opportunities. The position is based in Paris, France, and reports to the VP of Mirakl Connect EMEA.
Key responsibilities include defining and executing growth strategies across the customer base, leading the BDR team to generate top-of-funnel pipeline, and driving the adoption of AI and automation across customer touchpoints. The role also involves collaborating with Product, Operations, and agent builders to test, measure, and scale successful initiatives, as well as translating customer insights into product feedback to shape the Mirakl Connect roadmap.
Candidates should have over eight years of experience in B2B SaaS, including at least four years leading Account Management, Customer Success, or Sales Development teams in a fast-growing environment. A proven track record of driving Monthly Recurring Revenue (MRR) or Annual Recurring Revenue (ARR) growth through renewals, upselling, and churn reduction across mid-market and enterprise customer segments is essential. Experience managing BDR or Sales Development Representative (SDR) teams is a plus, as is a background in e-commerce, marketplaces, or retail technology.
Compensation details are competitive and will be discussed during the recruitment process. Mirakl offers a range of benefits, including a tech welcome pack with the latest MacBook Pro or Linux PC, dual screens, and a Mirakl technical orientation. Employees also enjoy healthy snacks and aperitifs, team activities such as yoga and board games, modern workspaces with comfortable meeting rooms and relaxation areas, and the option for remote work one day per week.
Mirakl fosters a collaborative and inclusive culture, with teams from over 40 nationalities working together to transform e-commerce for the world's biggest brands. The company values continuous learning and expertise sharing, offering opportunities for career growth and development. Employees are encouraged to innovate, stay agile, and prioritize quality, all while maintaining a focus on client satisfaction and empowerment.