Customer Success Manager

The Customer Success Manager at Conga is responsible for managing a portfolio of global, complex customers who utilize Conga's solutions to enhance their revenue operations. This role involves performing detailed adoption analyses, engaging customers in joint planning to increase product adoption, and leading value realization activities such as stakeholder alignment and roadmap reviews. The position is remote, based in France, with a preference for candidates located in Toulouse, and reports to the Director of Customer Success.

Key responsibilities include driving customer adoption of Conga products, identifying opportunities for expansion, mitigating risks through cross-functional collaboration, and improving customer health and sentiment to ensure successful and growing renewals. The Customer Success Manager acts as the customer's voice, facilitating conversations and driving outcomes for both the customer and Conga.

Candidates should have 3-5 years of experience in customer success roles, particularly managing and growing relationships in large enterprise or strategic accounts. Strong project management or consulting experience is essential, along with a solid technical background in revenue management and/or contract management software solutions. Proficiency in analyzing complex data sets, excellent communication and interpersonal skills, and the ability to collaborate with cross-functional teams are also required. Fluency in English and French at a native or C2 level is necessary.

Conga offers a competitive compensation and benefits package, including flexible work options and medical and dental insurance. The company fosters a vibrant culture grounded in the Conga Way, emphasizing values such as innovation, collaboration, and individual and team development. Employees have opportunities for growth and are encouraged to contribute to a community where every voice is heard.