Customer Success Manager (Enterprise Legal)
As a Customer Success Manager supporting Everlaw’s Enterprise Legal customers, you will partner with large U.S. law firms to help them derive significant value from our ediscovery platform. Everlaw is utilized to manage documents and information in legal matters such as litigation, investigations, and arbitrations. In this customer-facing role, you will leverage strategic advisory skills to build trusted relationships, support onboarding and adoption, enhance customer workflows, and advise on how Everlaw and generative AI can effectively support their work. Collaboration with teams across Sales, User Education, Product, and Support is essential to provide a cohesive customer experience.
Key responsibilities include owning retention and growth across your portfolio, including renewals and opportunities to expand customer usage. You will build strong relationships with customer stakeholders, including day-to-day users, administrators, practice group leaders, and executive sponsors. Additionally, you will lead regular check-in calls, success reviews, product demonstrations, and discussions about usage, business impact, and next steps. Teaching customers how to use Everlaw features and workflows effectively, including generative AI capabilities where relevant, is also a critical aspect of the role.
The ideal candidate has at least 4 years of experience in customer success with enterprise customers in SaaS or consumption-based technology companies. Experience in eDiscovery, legal tech, or software consulting is a plus. You should act as a trusted advisor and strategic partner, bringing strong workflow expertise and change management experience to help customers apply Everlaw as a solution and successfully adopt new ways of working. A deep understanding of growth and adoption strategies, being metrics- and outcomes-driven, and the ability to use data to proactively manage your portfolio are essential. Comfort in presenting business value and strategic insights to senior executives and leading complex or high-stakes conversations with confidence and composure is also required.
Everlaw offers a competitive compensation package, including a salary range of $163,000 to $207,000, with additional incentive pay or commission. Benefits include an equity program, 401(k) retirement plan with company matching, health, dental, and vision insurance, flexible spending accounts, paid parental leave, and approximately 10 days of sick leave per year. Employees also receive seventeen paid vacation days plus 11 federal holidays, membership to Modern Health for mental health and wellness, an annual allocation for learning and development opportunities, and company-sponsored life and disability insurance.
At Everlaw, our mission is to promote justice by illuminating the truth. Our company culture is open and vibrant, and we are committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you are looking for a place that values passion, integrity, thinking big, and a desire to learn, we would love to hear from you.